COVID-19: Frequently Asked Questions
From all of us at Woods Orthodontics, we are here for you, and we are in this together. We have compiled some of the most common FAQ for COVID-19 management, but if you don’t see your question here, please call.
COVID-19 FAQs
I have a scheduled appointment, what should I do?
If we have not already spoken to you to reschedule your appointment, please know we will reach out to you as soon as we are open to serve patients again. We want to make sure you have no current issues or concerns with your appliance, so if you have any questions, please call our after-hours number (541) 386-7977.
What about my account? Do I owe you money for this month?
This is a great question and understandable in these times. When we contract with you for your treatment, we estimate the time it will take to COMPLETE your smile and base your total treatment cost on that estimate. Just like car payments, the total cost of treatment is divided up over the agreed time frame. In the unfortunate event that this virus service interruption causes your treatment time to be longer than stated, it will not cost you any additional amount for this delay.
How will this affect my treatment to have a large gap in between adjustments?
Our patients are family to us and not seeing you for a few extra weeks will be challenging for us all! Dr. Woods keeps a close eye on every step of your treatment and will do everything possible to prevent any delays in your completed smile transformation. Treatment should not be greatly altered by a few extra weeks. If you have any concerns, or even if you want to know if you can stop wearing a certain set of rubber bands or Invisalign trays, we can set up a Zoom video chat to discuss and advise accordingly.
What happens if I have a wire poking or something is causing me pain?
No matter what is going on in the world, we never want our patients to be in any discomfort! Please keep this after-hours emergency number in your phone, and call if you have anything that is concerning you. We will make arrangements to care for any urgent needs that cannot be resolved on the phone (or via video chat) and will make sure we have the office sanitized prior to your arrival.
What if I need more supplies or appliances?
If you are in need of rubber bands, please call us so that we can mail some to you. If you need wax, it can be purchased at any drugstore (CVS/WALGREENS).
If you are currently wearing Invisalign and reach the end of your set of trays, please call us to set up a video chat. Please also reach out if you lose or break an aligner or retainer so that we can advise accordingly.
What do I do if I find out I test positive and I unknowingly was seen in your office?
We are so sorry to hear that you have been affected by the COVID-19 virus and we appreciate you informing us promptly when you get a positive diagnosis. This information will help us communicate necessary information to our patients promptly.
How long will you be closed?
This is an evolving situation. We are following the guidelines as they come out from both the CDC and the Oregon State Health Department. Our number one priority is the health and wellbeing of our patients and our team. Please stay tuned for continued updates in the coming weeks via our social media, where we will do our best to keep you posted. We will be in touch to reschedule any missed appointments when we know our office will be reopening.
How do I stay up-to-date with Woods Ortho as the situation develops?
We will use email and our Facebook page to notify you of critical information about the clinic, so you know what to expect regarding your treatment. Please follow us on Facebook, and if we don't yet have your email, please email us at smile@woodsorthobend.com and be sure to include the assiciated patient's name so we can update our records.